Find quick answers about shopping, shipping, returns, refunds, payments, and product use at NORVIXNEST.
Orders and Shipping
Where does NORVIXNEST ship?
We currently offer free standard shipping to valid addresses within the 48 contiguous United States. The shipping cost is $0 for all orders delivered within this area. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
How long does order processing take?
Orders are normally processed within 1–3 business days. Orders placed after 5:00 p.m. Eastern Time, on weekends, or on holidays begin processing on the next business day.
How long does delivery take?
Estimated shipping transit time is 3–7 business days after processing. The total estimated time from order placement to delivery is normally 4–10 business days.
Business days are Monday through Friday and exclude weekends and public holidays. Delivery dates are estimates and may be affected by carrier delays, weather, high order volume, or an incorrect shipping address.
How much does shipping cost?
We offer free standard shipping on all orders delivered to valid addresses within the 48 contiguous United States. The shipping cost is $0, and no shipping charge will be added at checkout.
Which carriers do you use?
Depending on the product, destination, size, weight, and availability, an order may ship through USPS, DHL, UPS, FedEx, or another approved carrier. Products from the same order may arrive in separate packages.
How can I track my order?
When tracking is available, we will send a shipping confirmation email with the tracking number. Tracking information may take up to 48 hours to update after the carrier receives the package.
What should I do if my order is delayed or missing?
Email support@norvixnest.com with your order number, shipping address, and tracking number. We will review the shipment and assist with the carrier investigation.
Can I change my shipping address?
Contact us as soon as possible. We cannot guarantee an address change after an order has been processed or shipped. Customers are responsible for providing a complete and accurate shipping address.
Order Changes and Cancellations
Can I cancel my order?
Cancellation requests should be submitted within 24 hours after the order is placed. We can cancel an order only if it has not been processed or shipped. Once an order has shipped, it must follow the return process after delivery.
Returns and Refunds
What is your return period?
You may request an eligible return within 30 calendar days after delivery.
What condition must a returned product be in?
The product must be unused and in the same condition in which it was received. It must include the original packaging, labels, accessories, manuals, hardware, and components and must not have been modified, washed, damaged, or improperly assembled after delivery. Proof of purchase from norvixnest.com is required.
How do I request a return?
Email support@norvixnest.com with your full name, order number, the product you wish to return, and the reason for the return. Include photographs if the product is damaged, defective, incomplete, or incorrect.
All returns require prior authorization. If approved, we will email the correct return address and instructions.
Where should I send my return?
authorized returns must be shipped to:
200 MCCRAY DR
ALBANY, GA 31701
United States
Do not send any product to this address before receiving return authorization. Products sent without prior authorization may be delayed, refused, or unable to be processed. The instructions provided in the return authorization email will apply to the return.
Who pays return shipping?
For an eligible change-of-mind return, the customer pays the return shipping cost. For a confirmed damaged, defective, incomplete, or incorrect product, NORVIXNEST pays the reasonable return shipping cost.
Do you charge a restocking fee?
No. NORVIXNEST does not charge a restocking fee for approved returns.
What should I do if my product arrives damaged, defective, incomplete, or incorrect?
Contact us within 3 calendar days after delivery. Include your order number, a description of the issue, photographs of the product, photographs of the packaging, and a photograph of the shipping label. Keep the product and packaging until we provide instructions.
When will I receive my refund?
Approved refunds are issued to the original payment method. We will initiate an approved refund within 5 business days after approval. Your bank, card issuer, or payment provider may require additional time to post the credit to your account.
Can I exchange a product?
We do not offer direct exchanges. The fastest way to obtain a different product is to return the eligible original product and place a new order after the return is approved.
Payments
What currency do you use?
Prices and transactions are shown in United States dollars unless another currency is clearly displayed at checkout.
Which payment methods do you accept?
Available payment methods are displayed during Shopify checkout and may vary by device, location, or payment provider. Options may include Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay.
Is payment information secure?
Payments are processed through Shopify and authorized payment providers. NORVIXNEST does not directly store complete payment card numbers or card security codes.
Products and Safety
What types of products does NORVIXNEST sell?
We offer baby and toddler products, including activity centers, activity gyms, soothing toys, crib mobiles, and baby playpens.
How do I choose an age-appropriate product?
Review the age range, size, dimensions, weight limits, product features, and warnings shown on the product page and packaging before use. Age guidance does not replace adult judgment or supervision.
Do baby products require adult supervision?
Yes. Follow all manufacturer instructions, warnings, assembly requirements, age recommendations, and weight limits. Baby and toddler products require appropriate adult assembly, inspection, and supervision.
Regularly check products for loose, damaged, worn, unstable, or missing parts. Stop using a product if it appears unsafe. Soothing toys, activity products, mobiles, and playpens are not substitutes for adult supervision or a safe sleeping environment unless expressly stated otherwise.
Contact NORVIXNEST
How can I contact customer service?
Email us at support@norvixnest.com. We normally respond within 1–2 business days.
Customer service is available Monday through Friday, Eastern Time. We are closed on weekends and holidays.
Legal Company Name: NORVIX LLC
Store Name: NORVIXNEST
Website: https://norvixnest.com
Business Address: 200 MCCRAY DR, ALBANY, GA 31701, United States
For complete details, please review our Shipping & Delivery Policy, Refund & Return Policy, Payment Policy, Privacy Policy, and Terms of Service.