Shipping policy
This Shipping & Delivery Policy applies to orders placed through norvixnest.com.
1. SHIPPING DESTINATIONS
We currently offer free standard shipping to valid addresses within the 48 contiguous United States. The shipping cost is $0 for all orders delivered within this area. We do not ship to Alaska, Hawaii, Washington, D.C., Puerto Rico, other U.S. territories, APO/FPO/DPO addresses, or international destinations.
2. ORDER PROCESSING
Orders are normally processed within 1–3 business days.
Orders placed after normal business hours, on weekends, or on holidays begin processing on the next business day.
Processing time is separate from carrier transit time.
3. ORDER CUTOFF TIME
Our daily order cutoff time is 5:00 p.m. Eastern Time.
Orders placed after the cutoff are treated as received on the next business day.
4. ESTIMATED DELIVERY TIME
Estimated carrier transit time is 3–7 business days after processing.
The total estimated time from order placement to delivery is normally 4–10 business days.
Business days are Monday through Friday and exclude weekends and public holidays.
Delivery dates are estimates and are not guaranteed. Delays may occur because of weather, carrier disruptions, high order volumes, incorrect addresses, or other circumstances outside our reasonable control.
5. CARRIERS
Depending on product size, weight, destination, and availability, orders may ship through USPS, DHL, UPS, FedEx, or another approved carrier. Products from the same order may arrive in separate packages or on different dates.
6. SHIPPING COSTS
Free standard shipping is available on all orders delivered to valid addresses within the 48 contiguous United States. The shipping cost is $0. No shipping charge will be added at checkout.
NORVIXNEST will not add undisclosed shipping charges after an order is submitted.
7. ORDER TRACKING
When tracking is available, a shipping confirmation email containing the tracking number will be sent after the order ships.
Tracking information may require up to 48 hours to update after the carrier receives the package.
8. ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address.
Contact support@norvixnest.com as soon as possible if an address needs to be corrected. Address changes cannot be guaranteed after an order has been processed or shipped.
Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
9. MULTIPLE PACKAGES
Products in the same order may arrive separately. If an order is shipped in multiple packages, tracking details may be provided for each package.
10. DELAYED, LOST, OR MISSING ORDERS
If tracking has not updated for an extended period or the package has not arrived by the estimated delivery date, contact us at support@norvixnest.com.
Please provide your order number, shipping address, and tracking number. We will review the shipment and assist with the carrier investigation.
11. DAMAGED OR INCORRECT DELIVERIES
Inspect the package after delivery.
If a product arrives damaged, defective, incomplete, or different from what was ordered, contact us within 3 calendar days of delivery.
Include:
• Your order number;
• A description of the issue;
• Photographs of the product;
• Photographs of the packaging and shipping label; and
• Any other information reasonably needed to review the claim.
Please retain the product and packaging until we provide instructions.
12. RISK OF LOSS
Responsibility for an order transfers to the customer when the package is delivered to the address provided at checkout, except where otherwise required by law.
13. CONTACT US
NORVIX LLC
Doing Business As: NORVIXNEST
Website: https://norvixnest.com
Email: support@norvixnest.com
Phone: +1(520)519-6326
Address: 200 MCCRAY DR, ALBANY, GA 31701, United States
Customer Service Hours:
Monday through Friday, 9:00 AM–5:00 PM (ET, UTC-5). Closed on weekends and holidays.