Privacy policy
NORVIX LLC, doing business as NORVIXNEST, respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit norvixnest.com, place an order, or contact us.
1. INFORMATION WE COLLECT
We may collect:
• Name, billing address, shipping address, email address, and telephone number;
• Order history, products purchased, returns, and customer service records;
• Payment transaction information;
• IP address, browser type, device information, cookie identifiers, and website activity;
• Marketing preferences; and
• Information you voluntarily provide when contacting us.
Payment card information is processed by Shopify and authorized payment providers. NORVIXNEST does not directly store complete payment card numbers.
2. HOW WE USE INFORMATION
We may use personal information to:
• Process payments and fulfill orders;
• Arrange shipping and provide tracking;
• Manage cancellations, returns, and refunds;
• Communicate about orders or customer service requests;
• Prevent fraud and unauthorized transactions;
• Maintain and improve our website;
• Measure website performance;
• Send marketing communications when permitted;
• Comply with legal and regulatory obligations; and
• Protect our customers, business, and legal rights.
3. HOW WE DISCLOSE INFORMATION
We may disclose information to service providers that help us operate our business, including:
• Shopify;
• Payment processors;
• Shipping carriers and fulfillment providers;
• Website hosting and technical providers;
• Analytics, advertising, and marketing providers;
• Fraud-prevention and security providers;
• Professional advisers; and
• Government or law-enforcement authorities when legally required.
We do not sell personal information for money. Certain analytics or advertising disclosures may be considered “selling” or “sharing” under some state privacy laws.
4. COOKIES AND ANALYTICS
We and our service providers may use cookies and similar technologies to:
• Keep the website functional;
• Remember customer preferences;
• Maintain shopping-cart functions;
• Understand website usage;
• Prevent fraud; and
• Measure or personalize advertising.
You can manage cookies through your browser settings. Disabling necessary cookies may affect website functionality.
Where required by law, we honor applicable opt-out preference signals, including Global Privacy Control.
5. MARKETING COMMUNICATIONS
You may unsubscribe from promotional emails by using the unsubscribe link in the message.
Service communications concerning an order, payment, shipment, return, refund, or security matter are not promotional and may still be sent when necessary.
6. DATA RETENTION
We retain personal information for as long as reasonably necessary to complete transactions, provide customer support, maintain business and tax records, resolve disputes, prevent fraud, and comply with legal obligations.
7. DATA SECURITY
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online system or electronic transmission is completely secure.
8. CHILDREN’S PRIVACY
Our products may be intended for children, but our website and purchasing services are directed to adults.
We do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information, contact us so we can review and delete it where appropriate.
9. YOUR PRIVACY RIGHTS
Depending on your location, you may have the right to:
• Request access to personal information;
• Request correction or deletion;
• Receive a portable copy of certain information;
• Opt out of certain targeted advertising, selling, or sharing;
• Withdraw consent where processing is based on consent; and
• Appeal a denied privacy request where applicable.
To submit a request, email support@norvixnest.com. We may need to verify your identity before completing a request.
Authorized agents may submit requests where allowed by law. We will not discriminate against customers for exercising valid privacy rights.
10. THIRD-PARTY LINKS
Our website may link to third-party websites. Their privacy practices are governed by their own policies, and we are not responsible for those practices.
11. CONTACT US
NORVIX LLC
Doing Business As: NORVIXNEST
Website: https://norvixnest.com
Email: support@norvixnest.com
Phone: +1(520)519-6326
Address: 200 MCCRAY DR, ALBANY, GA 31701, United States
Customer Service Hours:
Monday through Friday, 9:00 AM–5:00 PM (ET, UTC-5). Closed on weekends and holidays.