Refund policy
We want customers to understand our return process before purchasing. This policy applies to products purchased directly from norvixnest.com.
1. RETURN PERIOD
You may request a return within 30 calendar days after the order is delivered.
A return request submitted after the 30-day period may not be accepted unless required by applicable law.
2. RETURN ELIGIBILITY
To qualify for a return, the product must:
• Be unused and in the same condition in which it was received;
• Include the original packaging, accessories, manuals, hardware, and components;
• Not be damaged, modified, washed, or improperly assembled after delivery;
• Have all original labels where applicable; and
• Include valid proof of purchase from norvixnest.com.
Items marked “Final Sale” and gift cards are not returnable unless defective or otherwise required by law.
3. HOW TO REQUEST A RETURN
Before returning a product, email support@norvixnest.com with:
• Your full name;
• Order number;
• Product being returned;
• Reason for the return; and
• Photographs if the product is damaged, defective, incomplete, or incorrect.
If the return is approved, we will provide return instructions and the applicable return address.
Do not send a return to our business address without written authorization. Unauthorized returns may be delayed or refused.
4. CHANGE-OF-MIND RETURNS
Returns are accepted for ordinary changes of mind when the eligibility conditions above are met.
The customer is responsible for return shipping costs for a change-of-mind return.
We recommend using a trackable shipping service. NORVIXNEST is not responsible for a customer return that is lost or damaged before reaching the authorized return location.
5. DAMAGED, DEFECTIVE, INCOMPLETE, OR INCORRECT PRODUCTS
Contact us within 3 calendar days after delivery if a product is damaged, defective, incomplete, or incorrect.
After reviewing the claim, we may provide:
• A prepaid return label;
• Replacement parts;
• A replacement product; or
• A full or partial refund, as appropriate.
NORVIXNEST pays reasonable return shipping costs when the return results from a confirmed product defect, shipping damage, missing components, or an incorrect item.
6. RETURN ADDRESS AND AUTHORIZATION
All returns require prior authorization from NORVIXNEST.
After a return request is approved, we will email the customer the return instructions. All authorized returns must be shipped to:
200 MCCRAY DR
ALBANY, GA 31701
United States
Do not send any product to this address before receiving return authorization. Products sent without prior authorization may be delayed, refused, or unable to be processed. The instructions provided in the return authorization email will apply to the return.
7. RETURN SHIPPING COSTS
Change of mind: Customer pays return shipping.
Confirmed defect, damage, missing components, or incorrect product: NORVIXNEST pays reasonable return shipping.
Original shipping charges are nonrefundable unless the return results from our error or the product arrived damaged or defective.
8. RESTOCKING FEE
NORVIXNEST does not charge a restocking fee for approved returns.
9. RETURN INSPECTION
Returned products are inspected after arrival.
A return may be rejected or the refund may be reduced when the product is used, damaged after delivery, missing components, returned without authorization, or otherwise does not meet the stated return conditions.
We will notify you if the return is approved or rejected.
10. REFUNDS
Approved refunds are issued to the original payment method.
We will initiate an approved refund within 5 business days after approval.
After we issue the refund, a bank or payment provider may require additional time to post the credit to your account.
11. EXCHANGES
We do not offer direct exchanges. The fastest way to obtain a different product is to return the eligible original product and place a new order after the return is approved.
12. ORDER CANCELLATIONS
Cancellation requests should be submitted within 24 hours after placing the order.
We can only cancel an order if it has not been processed or shipped. Once an order has shipped, it cannot be canceled and must follow the return procedure after delivery.
13. REFUNDS FOR CANCELED ORDERS
If an eligible order is canceled before shipment, the payment will be refunded to the original payment method.
Bank processing times may apply.
14. CONTACT US
NORVIX LLC
Doing Business As: NORVIXNEST
Website: https://norvixnest.com
Email: support@norvixnest.com
Phone: +1(520)519-6326
Address: 200 MCCRAY DR, ALBANY, GA 31701, United States
Customer Service Hours:
Monday through Friday, 9:00 AM–5:00 PM (ET, UTC-5). Closed on weekends and holidays.